Worry- and hassle-free technology. Now within reach.
Many businesses are familiar with the traditional approach to managing IT: the break/fix method. But companies that choose this option actually spend more money reacting to malfunctioning technology rather than proactively rooting out the problem. That’s not how we do things. We help organizations avoid spending time and resources on training, troubleshooting, and support costs for PCs, Macs, mobile, email, VoIP, networks, servers, and Office Suite application support.
With our Managed Services, you can say goodbye to IT issues once and for all. Proactive management not only reduces your repair costs, it also addresses problems before they create downtime. Our team helps you make strategic decisions in purchasing, tracking, and managing your IT investments.
Our Managed Services give you:
- Enterprise-Grade Technology. Built on Connectwise, Microsoft, HPN, LabTech, and more.
- Knowledge-as-a-Service. Thousands of articles and best-practice templates—created, improved, and meticulously maintained.
- 24/7 Contact Center. US-based service desk staffed around the clock, with a fully redundant NOC.
- On-Demand Resources. Assistance from experts in multiple roles (L1-L3, engineers, supervisors, QA) and domains (network, storage, Microsoft, cloud IT, and more).
- Analytics and Insights. Real-time, on-demand reporting.
- Multiple Enablement Channels. Including phone, chat, email, and website.
- A Face to a Name. Dedicated strategic account manager and customer champion.